Skip to content
Privacy Policy
Last updated: September 2026. How Creative Edge handles your personal data.
1. Who we are
Creative Edge is a marketing agency based in Antwerp, Belgium.
Data controller:
Creative Edge
Antwerp, Belgium
Company number and VAT: BE 1033.799.571
Email: info@creative-edge.be
Website: https://creative-edge.be
When you visit our website, fill in a form or get in touch, we process personal data. In this privacy policy we explain which data we collect, why, and what your rights are as a data subject.
2. What personal data do we collect?
Via the contact or enquiry form
- Name and surname
- Email address
- Phone number (optional)
- Your company name (optional)
- The service you are interested in
- The content of your message or question
Via newsletter sign-ups
- Email address
- Name (optional)
Automatically when visiting the website
- IP address (anonymised)
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring URLs
- Language setting
3. What do we use your data for?
| Purpose | Legal basis |
|---|---|
| Answering your contact enquiry | Legitimate interest |
| Drawing up and following up a quote | Performance of contract |
| Sending the newsletter | Consent |
| Improving our website and services | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We never sell your personal data to third parties. We use your data solely for the purposes for which you provided it.
4. How long do we keep your data?
| Category | Retention period |
|---|---|
| Contact form (non-client) | 12 months after last contact |
| Client data (active client) | Duration of contract + 7 years |
| Newsletter subscribers | Until unsubscribe |
| Website analytics (GA4) | 14 months |
5. Do we share your data with third parties?
We work with selected service providers that may process your data on our behalf. With all parties that process personal data on behalf of Creative Edge, we enter into data processing agreements.
| Service provider | Service | Location |
|---|---|---|
| Google LLC | Analytics 4, Workspace, Ads | US (adequacy decision) |
| Hostinger | Web hosting | EU |
| Enormail | Email marketing (in preparation) | EU |
| Google Calendar | Appointment scheduling | US (adequacy decision) |
| Cal.com | Appointment scheduling | EU |
| Tidio | Live chat (in preparation) | EU |
| Apollo.io | IP-based B2B company identification (only after marketing consent) | US |
| Leadfeeder (Dealfront) | IP-based B2B company identification, to see which companies visit our website (only after consent for statistics cookies) | EU |
| OpenAI | Conversion measurement for ads in ChatGPT (only after marketing consent) | US (Standard Contractual Clauses) |
Any transfer of personal data outside the European Economic Area takes place with appropriate safeguards: Standard Contractual Clauses or an adequacy decision.
6. Your rights as a data subject
Under the General Data Protection Regulation you have the following rights:
- Right of access — request which data we hold about you
- Right to rectification — have incorrect data corrected
- Right to erasure — have your data deleted
- Right to restriction — have processing temporarily suspended
- Right to portability — receive your data in a readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — for processing based on your consent
How to submit a request? Send an email to info@creative-edge.be with "Personal data request" as the subject. We handle your request within 30 calendar days.
Filing a complaint? You have the right to lodge a complaint with the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or theft. Our website uses an SSL connection. Our systems are regularly updated and secured.
8. Changes to this policy
We may amend this privacy policy from time to time. The date of the last update is shown at the top of the page. For significant changes we will notify you by email or via a notice on the website.