30 days.
Or your money back.
Not happy? We refund it. It's that simple.
Because we should carry the risk, not you.
Most business owners have lost money on marketing that delivered nothing. That distrust is justified.
We believe in what we do. So we ask you to try it, without anything to lose. That's why we work with a free test day beforehand and a satisfaction guarantee afterwards.
- Free 30-minute call, no obligation
- Free test day: you see concrete work first
- 30-day satisfaction guarantee after delivery
- Quotes valid for 30 days, no pressure to sign
In three steps
Report it within 30 days
Send an email to info@creative-edge.be within 30 days of delivery, with what doesn't meet expectations.
We try to fix it first
In most cases something went wrong in expectations. We look at whether we can still put it right.
Or you get your money back
Still not satisfied? We refund the amount for the relevant service. No arguments.
What the guarantee applies to
Contracts are always tailor-made: every agreement can have its own terms, duration and notice period, and what is set out in your quote or agreement prevails. The 30-day satisfaction guarantee applies to eligible services, as expressly stated in your quote each time. The 30-calendar-day period starts on the date of delivery.
When the guarantee lapses
- When the service was used for purposes other than agreed
- When the client has made changes themselves without Creative Edge's permission
- When the dissatisfaction is caused by incomplete or incorrect information from the client
- When the claim is reported later than 30 calendar days after delivery
Not included
Costs already incurred to third parties, such as ad budget at Meta or Google, domain name registration, third-party licences and stock material, fall outside the guarantee. Those amounts go directly to the party concerned and are not recoverable by us.
How to apply
Send an email to info@creative-edge.be with "Satisfaction guarantee" as the subject, your invoice number and a short description. We respond within 5 working days and process a refund within 14 calendar days of agreement.
Little to lose, then.
Free call, free test day and 30 days' guarantee. The only thing you risk is 30 minutes of your time.