Terms & Conditions

Article 1. Identity and scope

1.1 Creative Edge is a sole proprietorship of Yassine El Fidi, company number and VAT BE 1033.799.571, established in Aartselaar, Belgium. Email info@creative-edge.be, website https://creative-edge.be. Hereinafter "Creative Edge".

1.2 These terms and conditions apply to every quote, agreement and delivery of services by Creative Edge.

1.3 Every collaboration is set out individually in a quote or service agreement. In the event of conflict between that agreement and these terms, the agreement prevails.

1.4 The client's own terms and conditions are expressly excluded, unless Creative Edge agrees to them in writing.

Article 2. Quotes and formation of the agreement

2.1 A quote is valid for the period stated on the quote, 30 days by default.

2.2 The agreement is formed upon written acceptance of the quote, by signature or by email. A verbal agreement is not binding.

2.3 Creative Edge may decline an assignment without giving reasons, as long as the agreement has not yet been formed.

Article 3. Prices

3.1 All prices are excluding 21% VAT, unless stated otherwise. The VAT amount is always shown separately on the quote and the invoice.

3.2 Mileage is charged at €0.444 per kilometre, unless the agreement states otherwise, calculated from Creative Edge's place of business.

3.3 Prices in a quote apply for the validity period of that quote. Annual indexation of monthly fees is governed by the service agreement.

3.4 Everything Creative Edge builds or sets up (websites, apps, AI, automation, voice agents, email marketing and advertising) is invoiced 50% on signing and 50% on delivery. Content creation and Marketing on Demand are invoiced afterwards, under the terms of the agreement.

Article 4. Payment and collection

4.1 Invoices are payable within the term stated on the invoice and in the agreement: 15, 30 or at most 60 days from the invoice date.

4.2 In the event of non payment by the due date, the statutory interest for late payment in commercial transactions is due by operation of law and without prior notice of default, plus a fixed compensation in accordance with applicable law.

4.3 In the event of late payment, Creative Edge follows this procedure: a reminder by email the day after the due date, contact by phone seven days after the due date, and a formal notice of default by registered letter or by email with read receipt fifteen days after the due date.

4.4 If an invoice remains unpaid for more than thirty days, Creative Edge may suspend its services after prior written notice, without this giving rise to any compensation for the client.

4.5 In the event of persistent non payment, Creative Edge may transfer the claim to a collection agency or take legal action. The related costs are borne by the client, on top of the invoice and the interest and compensation already due.

4.6 The client is not entitled to set off or withhold payment without Creative Edge's prior written consent.

Article 5. Performance and delivery times

5.1 Creative Edge takes on an obligation of means, not an obligation of result, unless expressly agreed otherwise. Stated deadlines are target dates, not binding deadlines, unless the agreement expressly states them as such.

5.2 The client provides all necessary information, materials, access and approvals in good time. Delays caused by late delivery push the delivery date back accordingly and give no right to compensation.

5.3 Creative Edge may engage third parties such as freelancers and partners, under its own responsibility.

5.4 For every monthly service, Creative Edge delivers a report at the end of the month setting out what was carried out, what it produced and what is planned for the following month.

Article 6. Revisions and changes to the assignment

6.1 Unless agreed otherwise, the client is entitled to 2 revision rounds per delivered deliverable.

6.2 Extra revision rounds are charged at €150 per round, or as agreed in the quote.

6.3 A change that falls outside the originally agreed scope is treated as a new assignment and quoted separately, even if it is requested during an ongoing assignment.

Article 7. Monthly services, term and termination

7.1 Monthly fees for maintenance and subscriptions (Care and Growth for websites, SEO retainer, AI automation and voice agents) are invoiced monthly in advance, on the first working day of the month. Marketing on Demand and content creation are invoiced afterwards, under the agreement.

7.2 Term, minimum term and notice period are set out per agreement. Where the agreement is silent, articles 7.3 to 7.6 apply.

7.3 Notice period: 6 months, counting from the first day of the month following the notice.

7.4 Minimum term: marketing on demand and in house marketing have a minimum term of 6 months.

7.5 Early termination: in the event of termination without respecting the notice period, an early termination fee is due equal to the monthly fee for the remaining months, to the extent that Creative Edge demonstrably suffers damage.

7.6 After 1 year of uninterrupted collaboration, the early termination fee lapses.

7.7 Either party may terminate the agreement with immediate effect in the event of a serious breach by the other party, after written notice of default with a remedy period of fifteen days.

7.8 Upon termination, services already delivered remain payable.

Article 8. Care and Growth, hosting and website maintenance

8.1 The Care package covers domain name registration and renewal for 1 domain, SSL certificate, hosting, security updates of CMS and plugins, monthly backups, technical support up to 1 hour per month, up to 5 business email addresses and small changes or additions to the existing site. The Growth package covers everything in Care plus an agreed amount of SEO and GEO work each month with a short report.

8.2 Small content changes such as editing a text, replacing an image or adding a short block of copy are included in Care. New pages, new functionality and reworks of existing sections fall outside it and are charged separately.

8.3 Creative Edge is not liable for downtime beyond its control, such as server outages at the hosting provider or DDoS attacks.

8.4 Every website Creative Edge builds comes with at least a Care package. It starts automatically the month after launch and is set out in the quote or agreement. The client may move up to Growth or back to Care at any time, effective the following month. If the client wishes to take the website without any monthly package, that must be expressly agreed in writing and the guarantee under article 10 lapses for that website.

Article 9. Intellectual property and retention of title

9.1 After full payment of the relevant invoice, Creative Edge transfers the rights of use to the delivered work to the client, for the agreed purpose and territory.

9.2 Retention of title: until full payment, Creative Edge remains the owner of the delivered work, regardless of whether it has already been delivered, installed or put online. In the event of non payment, Creative Edge may take back the work, take it offline or block access to it, without prior court intervention and without this giving rise to any compensation for the client.

9.3 Creative Edge retains at all times the rights to underlying methods, templates, scripts, automations, code libraries, workflows and reusable components, and may continue to use them freely for other clients. The transfer to the client concerns the end result, not the underlying building blocks.

9.4 Third party licences: licensing costs for external elements such as stock photos, music, fonts and software are borne by the client, unless expressly included in the quote.

9.5 AI generated content: the client receives a licence without expiry date for the agreed use. The rights to the underlying models, prompts and methods remain with Creative Edge.

Article 10. Guarantee

10.1 Creative Edge offers a 30 day satisfaction guarantee on eligible services, as stated in the quote.

10.2 The guarantee lapses if the client uses the service for purposes other than agreed, has made changes themselves without permission, or if the dissatisfaction is caused by incomplete or incorrect information from the client.

10.3 Claims under the guarantee must be reported in writing within the guarantee period via info@creative-edge.be.

Article 11. Liability

11.1 Results of marketing and advertising campaigns depend on factors beyond Creative Edge's control and are not guaranteed.

11.2 Creative Edge's liability is limited to direct damage and to the amount the client paid in the six months preceding the event giving rise to the damage. Indirect damage, consequential damage, lost profits and loss of turnover are excluded.

11.3 Creative Edge is not liable for damage caused by incorrect or incomplete information from the client, by failures at third party service providers, or by hacking or data loss beyond its control.

11.4 These limitations do not apply in the event of intent or gross negligence by Creative Edge, nor in the event of a breach of the confidentiality obligation.

Article 12. Force majeure

12.1 Neither party is liable for a failure resulting from force majeure, including but not limited to outages at third parties such as hosting providers, advertising platforms or payment services.

12.2 If the force majeure lasts longer than 60 days, either party may dissolve the agreement without compensation. Services already delivered remain payable.

Article 13. Confidentiality

13.1 Both parties treat non public information of the other party as confidential, during and after the collaboration.

13.2 Where sensitive business information such as figures, processes or customer data is shared before an agreement is signed, Creative Edge may propose a separate non disclosure agreement (NDA).

Article 14. Exclusivity, optional

14.1 This article does not apply by default. It applies only where exclusivity has been expressly agreed in writing in the agreement.

14.2 Where agreed, Creative Edge will not provide an identical or substantially identical service to a direct competitor of the client within the area set out in the agreement, for the term of the agreement.

14.3 The restriction applies only for the term of the active agreement and only to the specific service delivered to the client, never to the entire sector. Exclusivity is a separate service for which a fee is agreed separately.

Article 15. Complaints

15.1 Complaints must be reported in writing via info@creative-edge.be within 14 calendar days of delivery.

15.2 After this period, the services delivered are deemed to have been accepted.

15.3 A complaint does not suspend the payment obligation.

Article 16. References

Creative Edge may mention the work and the client's name as a reference on its website, in its portfolio and in its communication, unless the client objects in writing before the start of the assignment.

Article 17. Amendment of these terms

Creative Edge may amend these terms. The most recent version is always available on this page. The version that applied at the time of the quote remains in force for that agreement, unless the client agrees to the new version.

Article 18. Applicable law

18.1 Belgian law applies.

18.2 The parties will first attempt to resolve a dispute by mutual consultation. Failing that, the courts of the district of Antwerp have exclusive jurisdiction, unless mandatory law provides otherwise.