Terms & Conditions

Article 1 — Identity of the company

Creative Edge, Antwerp, Belgium, company number and VAT BE 1033.799.571. Email info@creative-edge.be, website https://creative-edge.be. Hereinafter referred to as "Creative Edge", "we" or "us".

Article 2 — Scope

2.1 These terms and conditions apply to all offers, quotes, agreements and deliveries by Creative Edge to the client, unless agreed otherwise in writing.

2.2 By entering into an agreement with Creative Edge or purchasing a service, the client accepts these terms and conditions.

2.3 Deviations are only valid if expressly confirmed in writing by Creative Edge.

2.4 The client's own terms and conditions do not apply, unless Creative Edge has expressly accepted them in writing.

Article 3 — Quotes and formation

3.1 All quotes are without obligation and valid for 30 calendar days, unless stated otherwise.

3.2 The agreement is formed by written confirmation of the quote by the client, by signing an agreement or order form, or by the effective start of the work following a verbal or written instruction.

3.3 Changes to the assignment after acceptance may give rise to adjustment of the price and delivery term.

Article 4 — Prices and payment

4.1 All prices are excluding VAT, unless stated otherwise. Creative Edge is currently exempt from VAT under the small business scheme. Where applicable, this is stated on the invoice.

4.2 Invoices are payable within 14 calendar days of the invoice date, unless agreed otherwise.

4.3 In the event of non-payment by the due date, default interest of 10% per year on the outstanding amount is due by operation of law and without notice of default, plus a fixed compensation of 10% with a minimum of €50.

4.4 Creative Edge reserves the right to suspend ongoing assignments in the event of non-payment of an overdue invoice, after prior notice of default by email.

4.5 For projects over €500 a deposit of 50% may be requested at the start.

Article 5 — Performance of services

5.1 Creative Edge undertakes to perform the agreed services to the best of its ability and to professional standards.

5.2 The client provides all necessary information, materials, access and feedback in a timely manner.

5.3 Delays caused by the absence of feedback or information from the client are not attributable to Creative Edge.

5.4 Delivery times are indicative and do not constitute an obligation of result unless expressly agreed in writing.

5.5 Creative Edge may engage third parties such as freelancers and partners, under its own full responsibility.

Article 6 — Revisions and changes

6.1 Unless agreed otherwise, the client is entitled to 2 revision rounds per delivered deliverable.

6.2 Extra revisions are charged at €75 per hour or as agreed in the quote.

6.3 Structural changes after approval of an interim phase count as a new assignment and are quoted separately.

Article 7 — Monthly subscriptions and cancellation

7.1 Monthly services (hosting and maintenance, marketing retainer, AI automation) are invoiced monthly.

7.2 Notice period: 6 months, counting from the first day of the month following the cancellation.

7.3 Early termination: in the event of termination without respecting the notice period, an early-termination fee is due equal to 100% of the monthly fee for the remaining months.

7.4 This fee is only due to the extent that Creative Edge has demonstrably suffered damage.

7.5 After 1 year of uninterrupted collaboration, the early-termination fee lapses.

7.6 Creative Edge may cancel subscriptions with 1 month's notice in the event of a serious breach by the client or in cases of force majeure.

7.7 Marketing on demand and in-house marketing: these engagements have a minimum term of 6 months, unless expressly agreed otherwise in the quote or agreement.

7.8 Tailor-made contracts: every collaboration is drawn up individually. Term, notice period, scope, price and specific conditions may differ per client and per service and are set out in the quote or agreement. Where that individual agreement deviates from this article, the individual agreement prevails.

Article 8 — Hosting and website maintenance

8.1 The monthly maintenance package covers domain name registration and renewal for 1 domain, SSL certificate, security updates of CMS and plugins, monthly backups, technical support up to 1 hour per month and up to 5 business email addresses.

8.2 Content changes such as texts, images and new pages fall outside the maintenance package and are charged separately.

8.3 Creative Edge is not liable for downtime beyond its control, such as server outages at the hosting provider or DDoS attacks.

Article 9 — Intellectual property

9.1 Commissioned work: after full payment, Creative Edge transfers the property rights to the work created specifically for the client, including website designs, written content and campaign materials.

9.2 Tools and frameworks: Creative Edge retains ownership of the tools, templates, software libraries, workflows and AI models used. The client receives a right of use.

9.3 Third-party licences: licensing costs for external elements such as stock photos, music, fonts and software are borne by the client, unless expressly included in the quote.

9.4 AI-generated content: the client receives a licence without expiry date for the agreed use. Intellectual property in the underlying AI models and prompt engineering remains with Creative Edge.

9.5 Creative Edge may show completed projects as reference work in its portfolio, website, social media and marketing materials, unless the client expressly requests otherwise.

Article 10 — Guarantee

10.1 Creative Edge offers a 30-day satisfaction guarantee on eligible services, as stated in the quote.

10.2 The guarantee lapses if the client uses the service for purposes other than agreed, has made changes themselves without permission, or if the dissatisfaction is caused by incomplete or incorrect information from the client.

10.3 Claims must be reported in writing within the guarantee period via info@creative-edge.be.

Article 11 — Liability

11.1 Creative Edge is only liable for direct damage that is the direct result of a proven fault or negligence.

11.2 Creative Edge is not liable for indirect damage, consequential damage, lost profits or missed opportunities; damage caused by incorrect or incomplete information from the client; damage caused by failures at third-party service providers; or damage caused by hacking or data loss beyond its control.

11.3 Total liability is limited to the amount the client paid for the relevant service in the preceding 3 months.

Article 12 — Force majeure

12.1 In the event of force majeure, Creative Edge may suspend performance without owing any compensation.

12.2 If the force majeure lasts longer than 60 days, either party may dissolve the agreement without compensation, while retaining the amounts already invoiced for work delivered.

Article 13 — Confidentiality

13.1 Both parties treat all confidential information exchanged as strictly confidential and do not share it with third parties without prior written consent.

13.2 This obligation continues after termination of the agreement.

Article 14 — Complaints

14.1 Complaints must be reported in writing via info@creative-edge.be within 14 calendar days of delivery.

14.2 After this period, the services delivered are deemed to have been accepted.

14.3 Filing a complaint does not suspend the payment obligation.

Article 15 — Applicable law

15.1 All agreements are governed by Belgian law.

15.2 In the event of disputes, the courts of the district of Antwerp have exclusive jurisdiction, unless mandatory law provides otherwise.

15.3 The parties will first attempt to settle the dispute amicably by mutual consultation.

Article 16 — Amendment of the terms

Creative Edge may amend these terms. The most recent version is always available on this page. For significant changes, existing clients are notified by email.